01 · About the customer
About Roast My IVR
Roast My IVR provides IVR test automation to evaluate automated phone journeys. Its IVR call flow testing documents menu structure, identifies discrepancies and produces practical improvement reports.
Recruitment for the team behind this product requires attention to evidence: a plausible technical claim needs enough context to become a useful conversation. Knowing what to verify helps the interviewer spend that conversation on the right questions.
02 · The challenge
A suspicious label was not enough to decide what to check
The published Roast My IVR testimonial focuses on an important limitation of scoring: a fraud risk level is useful only when the hiring team can inspect the basis for it. Without that explanation, a reviewer has suspicion but no precise next action.
In technical hiring, differences in titles, dates or project descriptions can deserve a question, yet each can also have a legitimate explanation. The recruiter needs to locate the issue and resolve it before treating it as a confirmed problem.
The review friction
The CrossClassify workflow
03 · The solution
Replace a vague concern with a question the candidate can answer
CrossClassify’s CV risk analysis organises apparent document inconsistencies for review. The value is the finding and its context: what differs, where it appears and what information would help the reviewer resolve it.
An illustrative telephony engineering CV might contain a senior implementation title but little detail about the system delivered. The next step is to ask about the candidate’s actual scope and contribution. If two employment dates overlap, ask whether the roles were concurrent contracts. Neither example is presented as a reported Roast My IVR incident.
If identity remains uncertain in a remote hiring journey, formal verification and authorised access checks can be added through the employer’s process. Device and session context require a separately integrated platform workflow; those signals are not inferred from a CV or supplied automatically by the extension.
04 · Results and recruitment value
A clearer conversation about what needed verification
The published testimonial describes a shift from deciding whether a CV looks suspicious to identifying the specific point requiring human verification. The three risk levels provide a starting point, with supporting evidence available for review.
The practical benefit is accountable follow-up: inspect a concern, ask a focused question and record how it was resolved. That makes the review easier to explain to the hiring manager and easier for the candidate to answer.
