AI agents can move real business requests quickly but can the workflow verify who is behind them? This video examines the fraud, bot, account takeover, and identity risks that emerge when AI agents act inside customer account workflows. Using a payment detail change as the central scenario, the video shows what happens when identity context is missing, automated traffic is counted as normal customer activity, and logs capture prompts and responses without the surrounding session history or device patterns. It also explores why security and fraud teams need to be involved before AI agents are connected to sensitive workflows. See how CrossClassify provides device and human versus bot risk signals around the workflow, helping businesses keep requests moving while protecting customer accounts.