That is when it becomes a business problem.

A support agent reads a ticket.

A browser agent reads a webpage.

A document agent reads a file.

A workflow agent reads customer input.

Somewhere inside that content is an instruction the company never wrote.

Ignore the policy.

Reveal the data.

Approve the request.

Trust this user.

Send the answer somewhere else.

The fresh take:

Prompt injection is not just an AI safety issue.

It is a workflow manipulation issue.

The more an agent can access, remember, and do, the more serious the risk becomes.

CrossClassify does not replace prompt injection controls inside the agent. It helps protect the customer action layer around the workflow by detecting suspicious devices, abnormal behavior, bots, account takeover, fake accounts, and fraud risk.

I broke down the exact approach in the article linked below.

Read the full article in here.